Shipping Policy
Effective date: July 16, 2026
1. Processing & handling
Orders are processed once payment has been confirmed. Orders typically ship within 1–2 business days (Monday–Friday, excluding U.S. holidays). Products are supplied lyophilized and are packed to protect vials in transit.
2. Rates & free shipping
Flat rate $15. A flat $15 shipping fee applies to orders below the free-shipping threshold.
Free shipping at $299+. Orders with an item subtotal of $299 or more ship free. The threshold is met by the pre-discount item subtotal, so applying a referral code never costs you free shipping.
3. Carriers & tracking
We ship via USPS or UPS at our discretion. A tracking number is emailed to you as soon as your order ships, and is also visible on your account page for signed-in customers.
4. Shipping area
We currently ship within the United States only.
5. Address accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Title and risk of loss pass to you upon our delivery to the carrier; we are not responsible for carrier delays or for packages delivered to an address you supplied incorrectly.
6. Lost, stolen, or undelivered packages
If tracking shows your package as lost, stolen, or marked delivered but not received, sign in and file a delivery claim from the Support page. Claims are tied to your order, reviewed individually, and resolved with a replacement or refund where approved — see our Returns & Refunds Policy.
7. Contact
Questions about shipping may be directed to the operating entity below.